What is Urban VPN Connection Error Means?
Urban VPNs allow people in cities to access the internet more securely and privately, but they can sometimes run into frustrating connection errors like “Urban VPN Connection Error”. When trying to connect to an urban VPN, users may encounter messages saying the VPN service is unavailable or that the authentication failed. This prevents them from masking their IP address and bypassing geographic restrictions.
VPN connection errors like this often stem from technical issues on the VPN provider’s end, such as server outages, software bugs, or capacity problems from too many users. Troubleshooting steps like reinstalling the VPN app, restarting your device, or contacting customer support may help resolve the connection error so urban VPN users can get back online and browsing privately.
Key Takeaways
- Error 619 and Error 720 occur due to incorrect VPN configurations or blocked ports. Solutions include reinstalling the VPN app, changing protocols, and port forwarding.
- Error 809 is seen when the VPN IP address limit is reached. Switching servers or protocols can help fix this.
- On Windows, enabling the NordVPN TAP adapter, flushing DNS, and rebooting your device may resolve Urban VPN errors.
- For Mac users, restarting network settings, reinstalling VPN software, and granting permissions can fix connectivity issues.
- To troubleshoot errors on iOS, check VPN configurations, toggle Airplane mode, or reinstall/reconfigure the VPN app.
- Android users can uninstall battery optimization apps, clear app cache/data, or reboot their phones to resolve Urban VPN problems.
How to Fix Urban VPN Error 619?
Error 619 is one of the common errors faced by Urban VPN users across Windows, Mac, iOS, and Android platforms. It indicates that the VPN app is unable to communicate with the VPN servers, and could occur due to the following:
- Firewall or antivirus software blocking the VPN connection
- VPN protocols being blocked
- VPN ports being blocked by your ISP or network admin
- DNS errors
Here are some ways to troubleshoot and fix Urban VPN Error 619 on different devices:
On Windows:
- Temporarily disable your antivirus or firewall to check if it is blocking the VPN. If necessary, add Urban VPN to the exception list.
- Open Windows Network Settings and enable/unblock the TAP adapter for Urban VPN.
- Change the VPN protocol being used to OpenVPN-UDP or OpenVPN-TCP and see if it resolves the error.
- Flush your DNS cache by running the ipconfig /flushdns command.
- Restart your Windows device and router if the above steps do not work.
On Mac
- Go to System Preferences > Security & Privacy and grant permission to Urban VPN.
- Switch between different protocols like IKEv2, OpenVPN UDP, or TCP.
- Reinstall the Urban VPN app and reconfigure your VPN connection.
- Restart your Mac and router. Check for firmware updates for your router.
On iOS
- Go to Settings > General > VPN and check your VPN configurations.
- Disable and re-enable the VPN connection. Toggle Airplane mode on and off.
- Delete and reinstall the Urban VPN app from the App Store.
- Update your iPhone/iPad to the latest iOS version.
- Reset your device’s network settings.
On Android
- Clear cache and data for the Urban VPN app.
- Uninstall any battery optimization apps that may interfere with Urban VPN.
- Disable Always-on VPN in Android settings and reconnect.
- Change protocols if available within the VPN app.
- Reboot your Android device and router if the problem persists.
How to Fix Urban VPN Error 809?
Urban VPN Error 809 indicates that the VPN IP address limit has been reached as too many users are connected to the same VPN server. As a result, you are unable to establish a connection with the VPN.
Some ways to troubleshoot and fix Error 809 include:
- Close and restart the Urban VPN app on your device. This may assign you a new IP address.
- Manually change your VPN server location in the app settings. Connecting to a less congested server can resolve Error 809.
- Toggle between different VPN protocols like OpenVPN UDP/TCP or IKEv2 to get a new IP allocation.
- Contact Urban VPN’s customer support to report Error 809 so they can optimize their servers.
- If you are on a free account, upgrade to a premium Urban VPN plan to get priority access to IPs.
- Use Urban VPN during off-peak hours when fewer users are online.
If Error 809 occurs frequently, it indicates an issue with Urban VPN’s server capacity. In such cases, consider switching VPN providers for a more stable connection.
How to Fix Urban VPN Error 720?
Error 720 is common among Windows users trying to connect to Urban VPN. This indicates that the VPN network adapter is having connectivity problems when reaching the VPN server.
Some potential reasons for Urban VPN Error 720 include:
- VPN ports being blocked by firewall or ISP
- Antivirus/security software blocking access
- Corrupted VPN network adapter
- Incorrect VPN configuration settings
- Outdated VPN client software
Some Troubleshooting Steps to Resolve Error 720 on Your Windows PC
- Disable your firewall and antivirus temporarily to see if they are blocking access. Add exceptions if needed.
- Open Device Manager and disable/enable the TAP adapter for Urban VPN to reset it.
- Download and reinstall the latest Urban VPN client for Windows from the official website.
- Modify VPN connection settings like protocol, encryption, and ports according to your network.
- Renew your IP and flush DNS using ipconfig /release and ipconfig /flushdns commands.
- Reset the TCP/IP stack by running ‘netsh int ip reset’ in the Administrator Command Prompt.
- Reboot your PC and router if the problem persists.
How to Fix Urban VPN Connection Issues on Mac
Urban VPN users on macOS may also experience connectivity errors like failure to connect, slow speeds, or data encryption issues. Here are some tips to troubleshoot and fix VPN problems on Mac:
- Go to System Preferences > Network and restart your network settings. This may resolve temporary glitches.
- Check System Preferences > Security & Privacy and grant permissions to Urban VPN.
- Reinstall the Urban VPN client app from their website and reconfigure it if needed.
- Try alternate protocols like IKEv2 or OpenVPN TCP/UDP within the VPN app.
- Update your Mac to the latest macOS version for compatibility fixes.
- Reset the SMC and PRAM to resolve software conflicts.
- Use the ‘killall -HUP mDNSResponder’ command in the Terminal to flush the DNS cache.
- Replace your ethernet cable and check for router firmware updates if the issue persists.
Other troubleshooting steps to try on Mac include uninstalling VPN extensions, clearing browser caches, turning off VPN auto-connect, and disabling WiFi adaptors. If the fixes do not help resolve your VPN connectivity problems, contact Urban VPN’s customer support.
Troubleshooting Urban VPN Issues on iPhone and iPad
Urban VPN users on iOS often encounter Error 619 or the inability to connect while using the VPN app. Some tips to fix this include:
- Go to Settings > General > VPN and check your VPN configurations are correct.
- Disable and re-enable the VPN connection within Settings to reset it.
- Toggle Airplane mode on and off to force reconnect the VPN.
- Reinstall the Urban VPN app from the App Store and reconfigure it.
- Clear website data and history in Safari browser settings.
- Update your iPhone or iPad to the latest iOS firmware.
- Reset network settings under General settings. This will wipe all WiFi networks and passwords.
- Try using a different VPN protocol like IKEv2 rather than IPSec or OpenVPN.
- Restart your iOS device and reconnect to the WiFi network.
How to Fix Urban VPN Connection Errors on Android
Here are some tips to troubleshoot and resolve VPN errors like Error 619 or connectivity issues on your Android device:
- Uninstall any battery optimization apps that may interfere with Urban VPN running in the background.
- Clear cache and app data for the Urban VPN app via Android Settings > Apps.
- Go into the Urban VPN app settings and try switching protocols like OpenVPN or IKEv2.
- Disable “Always-on VPN” in Android settings and reconnect the VPN manually.
- Restart your Android smartphone or tablet to refresh all connections.
- Toggle Airplane mode on and off to get a new IP and force a reconnect.
- Uninstall and reinstall the latest Urban VPN app from the Play Store.
- Check if Android OS, Google Play Services, and the VPN app are up to date.
- Reset the phone’s network settings after backing up data.
Additional Troubleshooting Tips
- Contact Urban VPN’s customer support and submit debug logs so they can trace connection issues from their end. Follow their instructions for generating debug logs on your specific device OS.
- Temporarily disable your antivirus, firewall, router firmware updates, and other security software to isolate if they are blocking the VPN connection.
- Upgrade to a faster internet plan or use an Ethernet cable instead of WiFi to rule out speed issues. Test VPNs with different WiFi networks and cellular data.
- Change your VPN server location to connect via a different IP address. Avoid congested servers.
- For Windows users, check that the Tap adapter is present under Device Manager > Network adapters and is not disabled. Reinstall it if needed.
- Mac users can try deleting the com.urbanVPN.vpnplugin file from the/Library/Application Support folder and reinstalling the VPN.
- Retry connecting using different protocols like OpenVPN TCP vs UDP or IKEv2 if available.
- Update your device OS, firmware, VPN app, and other software to the latest versions for bug fixes.
- Reset your router to factory default settings in case misconfigurations are blocking the VPN.
- Refer to Urban VPN’s troubleshooting guide for your specific error for additional device-specific fixes.
- As a last resort, switching VPN providers can help determine if the issues are being caused on Urban VPN’s end.
Final Thoughts
In summary, Urban VPN Connection Errors can be frustrating but they are usually fixable with some troubleshooting. Following the step-by-step guide outlined, most common Urban VPN Connection Errors like timeout issues, authentication failures, and connectivity problems can be resolved by resetting the connection, reinstalling the VPN app, checking antivirus conflicts, enabling VPN ports, updating drivers and firmware, changing VPN protocols, clearing caches and cookies, or contacting your VPN provider for assistance.
With patience and methodically working through these solutions, you should be able to get your Urban VPN working properly again and restore secure access to the internet and remote resources through the VPN tunnel. Resolving Urban VPN Connection Errors may take some time and effort but this guide provides an actionable roadmap to get your Urban VPN connectivitiy back on track.
Frequently Asked Questions (FAQs) About Urban VPN Errors
Why does Urban VPN show Error 619 or Error 720?
Error 619 and Error 720 occur when the VPN is unable to communicate with the remote server due to blocked ports, firewall restrictions, DNS issues, or incorrect VPN configurations. Solutions include changing protocols, enabling Tap adapters, port forwarding, flushing DNS, etc.
How can I fix Urban VPN Error 809?
Error 809 appears when the VPN server has reached its maximum number of connected users. Trying different servers and protocols, upgrading your plan, or using the VPN during off-peak times can help resolve this error.
What causes the VPN unable to connect error on Mac?
On Mac, the VPN connection issue could arise due to system permissions, software conflicts, IP address exhaustion, firewalls blocking access, or using an unsupported protocol. Solutions include reinstalling the VPN, granting permissions, and using a different protocol.
Why does my iPhone say Urban VPN is not available?
If you see the VPN not available error on iOS, it’s likely due to incorrect VPN settings, software issues, server congestion, or protocol conflicts. Toggling Airplane mode, reinstalling the app, and resetting network settings may help.
How do I troubleshoot when Urban VPN is not connecting on Windows 10?
Check that the TAP adapter is enabled in Device Manager. Other fixes include disabling the firewall and antivirus, changing protocols, reinstalling VPN software, flushing the DNS cache, and rebooting your PC.
What should I do if Urban VPN is not working on Android?
On Android, clear app cache/data, uninstall battery optimization apps, disable Always-on VPN, switch protocols, reset network settings, and reboot your device to troubleshoot VPN connection problems.
How can I prevent Urban VPN connection errors in the future?
Some ways to avoid recurring Urban VPN errors include keeping your device OS, security software, and VPN app updated, using strong protocols like OpenVPN, switching servers if one is overloaded, and contacting support if issues persist.
Jinu Arjun
